Campaign for Fair Warranties: Pulsar’s M.D. reading our – No Nonsense Warranty! at Lux Live 2016.

In the special panel discussion, manufacturers, customers and the team from Lux’s Campaign for Fair Warranties to assess the state of customer protection in the lighting industry.

Speaker(s): Brian Pohl of Pulsar Light, David Mooney of Atkins, Gordon Routledge of Lux, Mark O’Connor of Saturn LED, Michael Schrempp of Munich RE

LED manufacturers sometimes make bold lifespan claims about their products and the reliability of these claims often rests on the quality of the luminaire. Warranties should protect consumers from poor product performance, but in the lighting industry warranties are not always fair and can be misleading.

In some cases warranties dramatically overstate the likely lifespan of their products. A ten-year warranty, for example, does not take into account the complications of long-term LED operation and wouldn’t be offered by a reliable company.

Sometimes warranties do not match the performance claims found in the product’s data sheet and fail to address key concerns such as colour shift and lumen depreciation. The LED’s driver, which is often the cause of a failed product, can also be left out of a warranty.

Today Lux is launching a campaign for fairer warranties to ensure that customers are not let down when attempting to future proof a lighting project.

We believe that:

  • The rights of a warranty should extend automatically to the end user
  • Warranties should match the performance claims of the data sheet, not undermine them
  • There should be no requirement to register with the manufacturer
  • There should be no annual restriction on burn hours
  • Warranty and traceability information be placed on the product